Overview

Core Values of the Position:

  • Manage the local warehouse and fulfillment operations.
  • Manage performance driving service and KPI continuous improvement.
  • Manage cost efficiency optimization for Orange Connex.

Responsibilities:

  • Service performance for both warehouse and last mile sub-contractors.
  • Close monitoring on warehouse providers’ operations on a daily basis.

Inbound: including unloading, inspection, stacking.
Inventory: stock management, VAS.
Outbound: order filling, outbound and handover.

  • Support COE team on the last mile carriers’ capacity management and investigating the root causes for any service failures and for potential solutions.
  • Exception management during end-to-end fulfillment process.
  • Co-define and implement process optimization opportunities driving operational excellence.
  • Keep close monitoring on SOP review with suppliers, random check team member understanding about SOPs.
  • Build up the strong relationship with local suppliers to drive their performance.
  • Collaborate with cross-functional departments to improve continuous internal & external customer experience.

Qualifications:

  • At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience.
  • Multinational company work and cross-cultural communication experience.
  • Strong Microsoft office and organizational skills.
  • Both oral and written skills in Mandarin/Cantonese and English.
  • Strong communication and coordination skills.
  • Experience of working in/with an outsourced service provider.
  • Strong KPI management and project management capabilities.
  • Analytical & problem-solving capability.
  • Detail focus and excellent teamwork spirit.
  • Strong self-driving and creative thinking.
  • Detail-oriented and good analysis skill.
  • High sense of responsibility.
  • Be able to work under pressure and in a challenging environment.
  • Eligibility to work in UK on a permanent basis.

Job Types: Full-time, Permanent

Pay: £36,000.00-£42,000.00 per year

Benefits:

  • Company pension

Application question(s):

  • Will you now or in the future require sponsorship for employment visa status?
  • Do you currently live in the Auburn area, or are you willing to relocate without company assistance?

Experience:

  • Warehouse Operations: 2 years (required)

Language:

  • Chinese (required)
  • English (required)

Work Location: In person

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